. Return Eligibility
We accept returns within 7 days of delivery for eligible products. To be eligible for a return:
- Items must be unused, in original packaging, and in the same condition you received them.
- Certain items, such as idols, opened packaging, and custom orders, may not be eligible for return due to hygiene and quality reasons.
2. Return Process
- To initiate a return, please contact us at [your email address] with your order details.
- After receiving approval for your return request, you can ship the item back to us. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- Please include the original receipt or proof of purchase with your return.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
4. Exchanges
- We may offer exchanges for defective or damaged items. If you need to exchange an item, please contact us within 7 days of receiving your order, and we will provide instructions.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the problem by offering a replacement, exchange, or refund, as appropriate.
6. Non-Returnable Items
- For safety and quality assurance, some items are non-returnable. These include certain pooja items, custom orders, and opened packaging. Please review product descriptions for any return restrictions before purchase.